Hochschule für nachhaltige Entwicklung Eberswalde
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Library user satisfaction survey

This survey will be used to help the library improve the quality of its offerings. By participating, you can help us to adapt the service in the best possible way.


Do not hesitate to share your honest opinion because this survey is anonymous. Thank you for your participation.



 How often do you visit the library?
1.
 How often do you use the library website?
2.
 Why do you primarily use the library and its services?
3.
 How satisfied are you with the opening hours of the library?
4.
 Which services do you use currently?
5.
 Do you have any suggestions to improve our service? (Please state briefly)
6.
 How satisfied are you with the location and availability of the library?
7.
 Do you have any issue with the location or availability of the library? (Please state briefly)
8.
 Is it simple and understandable to access the library website, browse services, check return dates and index the items you are looking for?
9.
 What information is difficult for you to find on our website? (Please state briefly)
10.
 Are the materials you need easily accessible?
11.
 Are the library's services helpful to improve your information skills? (Please state briefly)
12.
 If you have any comments on how we can improve our services, please tell us below:
13.
 Are you satisfied with the library staff? Would you like to tell us about your experiences?
14.
 How would you rate the overall level of service provided you by the library?
15.
 Please confirm your gender:
16.
 How old are you?
17.
 Please indicate your highest level of attained education below:
18.
 What is your employment status?
19.
 Is there anything you would like to add to improve our services? Please write your comment:
20.



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